Greater Bay Area Emergency Medical Transport Voucher Terms and Conditions
1. Scope of coverage of the emergency medical transport voucher
The Guangdong-Hong Kong-Macao Greater Bay Area (GBA) covers the Macao Special Administrative Region, Guangzhou, Shenzhen, Zhuhai, Foshan, Huizhou, Dongguan, Zhongshan, Jiangmen and Zhaoqing in Guangdong Province. Emergency medical transport vouchers can be used in the nine nationally designated GBA cities.
Users who are unable to return to Hong Kong due to injuries or illnesses in the Greater Bay Area of China, and have been confirmed by a doctor in a hospital in mainland China, generally include: fractures of the spine, pelvis or lower limbs, resulting in inability to move; coma due to injuries or illnesses (excluding drunkenness); unstable physiological signs due to injuries or illnesses; and need to be treated in an intensive care unit or ICU. Inapplicable situations include : being unable to return to Hong Kong due to drug abuse or drunkenness; and being injured while participating in high-risk activities.
2. Choose your destination
For medical conditions, for example, if a user's lower limb fracture is treated in a hospital in mainland China and the injury is stabilized, but the user is still unable to walk on his own, since the condition is relatively mild, the user can choose Hong Kong residence/hospital. However, if the condition is serious and requires oxygen, life-support equipment, etc., and needs to be transported back to Hong Kong for further treatment, the user can choose the destination public hospital/private hospital for treatment. If you choose to be transferred to a private hospital, the company can arrange to book a bed and refer a doctor, but transportation to a private hospital and other hospitalization arrangements require additional charges, depending on the situation and the level of the ward.
3. How to obtain the entry and exit record certificate?
A) Through the MyGovHK @ your service https://www.gov.hk/en/residents/immigration/records/str.htm It normally takes about ten working days to process an application for a Certificate of Entry and Exit Records upon receipt of the required documents and fee.
B) WeChat Mini App "Immigration Bureau 12367" Through the "Immigration Bureau 12367" mini app, users can enter the identity documents used to enter the Mainland of China, such as the Mainland Travel Permit for Hong Kong and Macau Residents, personal information, Mainland phone number, etc., and obtain the camera record certificate online in real time.
*Only applicable to users with Mainland China mobile phone numbers*
4. Can I return to Hong Kong for treatment without proof of entry and exit records? Yes, Hong Kong Care Professional Nursing and Medical Consultants Limited understands that users would like to return to Hong Kong for treatment as soon as possible after an accident. The company will collect a deposit of HK$5,000 first and arrange transportation services back to Hong Kong. After the user obtains the entry and exit record certificate, the deposit will be returned to the user within 14 working days.
5. Can I transfer my emergency medical evacuation voucher to a family member or friend? Absolutely not. The user information provided during purchase must be the same person as the guarantor of the Emergency Medical Transport Voucher.
In case of any dispute, Hong Kong Supreme Nursing Service and Medical Consultancy Limited reserves the right to make the final decision.